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Transfer account ownership

Plausible accounts are tied to the email address used to register. If the person who created the account has left your organization, there are two paths to regain control depending on whether you can still reach that email address.

Before someone leaves​

The safest approach is to prepare in advance. Use teams to add at least one other person as an owner. That way the account is never tied to a single person, and you can remove the departing member without losing access to your sites or subscription.

If you still have access to the account email​

  1. Reset the password using the account email address
  2. Log in to the account
  3. From there you can either:

If you no longer have access to the account email​

Contact our support team. We'll ask you to verify ownership before making any changes. Once confirmed, we can transfer the site(s) to your account. You will need to start a new subscription there, and we can cancel the old one.